At ContinentalTrust, your privacy and the security of your personal and financial information are of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, whether online or in person.
We collect information to provide better banking services to all our customers. The types of information we may collect include:
Personal Identification Information: Name, date of birth, gender, address, phone number, email, ID numbers (e.g., BVN, SSN), and employment details.
Financial Information: Bank account numbers, transaction history, credit information, investment portfolio details, and payment card data.
Authentication Data: Login credentials, security questions, biometric data (if applicable).
Usage Data: IP address, device information, browser type, and pages visited on our website or mobile app.
Communication Records: Emails, phone calls, chat messages, and complaint history.
Your information is used for the following purposes:
To open and manage your accounts.
To process transactions and deliver requested services.
To comply with legal and regulatory requirements.
To detect and prevent fraud and security breaches.
To personalize your banking experience and provide customer support.
To send you important updates, marketing offers (with consent), and notifications.
To improve our services, systems, and user experience.
We do not sell or rent your personal information. However, we may share your information with:
Affiliates and subsidiaries of ContinentalTrust for business and operational purposes.
Third-party service providers (e.g., payment processors, IT support, credit bureaus) under strict confidentiality agreements.
Regulatory bodies or law enforcement agencies, as required by law or legal process.
Business partners, only with your consent, for co-branded or joint service offerings.
Depending on applicable laws, you have the right to:
Access and obtain a copy of your personal data.
Correct inaccurate or incomplete information.
Request deletion or restriction of your personal data.
Object to or withdraw consent to data processing.
Lodge a complaint with a relevant data protection authority.
We employ industry-standard security practices to protect your data, including:
Encryption and secure socket layer (SSL) technologies.
Multi-factor authentication.
Regular system audits and vulnerability assessments.
Staff training and access control policies.
However, please note that no method of transmission over the Internet is 100% secure.
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or regulation. Once data is no longer needed, it is securely deleted or anonymized.
Our website and mobile applications use cookies to enhance your experience. You may choose to disable cookies through your browser settings, although some features may not function properly as a result.
If your data is transferred outside your country of residence, we ensure appropriate safeguards are in place, in line with applicable data protection laws.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review the policy periodically.
For questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us